Debt collectors council
The successful recovery of debt plays an important role in the South African economy. Therefore, it is important that this recovery is done in a professional manner that adheres to the rights of the consumer and other applicable regulations.
Why was the debt collectors council created?
This Council was created by an Act of Parliament in order to make provisions for the regulation and control of fees charged for debt collection and was established by the Debt Collectors Act 114 of 1998 on 7 February 2003.
The consumer has the right to seek out legal advice before signing anything. They also have the right to confidentiality, to be treated with dignity, and to not be harassed, humiliated, embarrassed. They are only allowed to be contacted after 6 in the morning and before 9 in the evening, excluding Sundays. The consumer also has the right to request a free statement every 6 months.
For further information on the debt collectors council in South Africa, feel free to visit their website at: https://cfdc.org.za/.