Pre-legal steps in the debt recovery process
After we have gathered all the necessary information on the debtor, we will proceed to contact them via fax, mail, email or phone to arrange payment. Debtors are informed of their pending listing on the National Credit Bureau. After we have received a commitment towards payment, we will ensure that payment materialises. If a debtor refuses to pay due to an ongoing dispute, we will endeavour to resolve the dispute with our client.
If a debtor fails to cooperate, we will proceed to take all the necessary pre-legal steps to ensure payment follows.
Compensation for our services is regulated by Annexure B of the Regulations to the Debt Collector’s Act (Act 114 of 1998), click here to view this fee structure. Amounts quoted in Annexure B exclude VAT, accordingly we are required to add VAT to our charges since we are VAT-registered. These fees are added to a debtors’ outstanding amount as and when incurred, making it very important to resolve disputes soonest to avoid additional collection fees. We encourage debtors to enter fixed payment arrangements where possible to ensure such fees are kept to a minimum. Should you be interested in establishing such an arrangement with us, please click here.